Ordering : Submit order online, fax: 919-844-0802, e-mail: firstname.lastname@example.org, or toll-free: 1-800-391-0801.
Artwork : All orders that are to be imprinted must be supplied with camera-ready, black & white, Vector. Location or layout must be specified or we will use are best judgement. Please email art to email@example.com Any art that requires preparation will be billed accordingly.
Proofs : Available upon request and will be billed accordingly.
Production Time : Stock items will ship within 72 hours of receipt of order. Menu covers with no imprinting will ship in 1-2 weeks. All other imprinted or embroidered items will ship in 3-4 weeks of receipt of approved art unless otherwise noted in this catalog.
Over/Under Runs : We reserve the right to ship 10% over or under on any order.
Cancellations : All orders are considered firm and can not be cancelled without written authorization from JR Sales Corp. This will be granted only if merchandise has not been imprinted or embroidered. Die-charges or set-up are not refundable. y.
Shipping : UPS ground / FedEx Ground or best way, unless otherwise specified.
Terms : Orders accepted with PO or contact name with title. Prepayment required on all first time orders. Company check, money order, Visa or Mastercard accepted. Repeat orders require a 50% deposit. Shipping and handling and tax (where applicable) are added to order
Returns : No returns without authorization from JR Sales Corp. Customer will pay return freight. Refund subject to return condition. Stock items subject to a 25% restocking fee or $25.00, whichever is greater. Absolutely no returns accepted after 30 days of shipment. Imprinted and embroidered must be checked immediately after receipt. JR Sales Corp. takes no responsibility after 10 days of shipment.